NEWS

Govolution and Ytel Launch Strategic Partnership

Govolution and Ytel Launch Strategic Partnership

Govolution, LLC and Ytel announced today a partnership between their two organizations where Ytel will provide it’s customers with new payment features powered by Govolutions’ Velocity Call Center Payments platform.

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Vulnerability Despite PCI Third-Party Outsourcing

Vulnerability Despite PCI Third-Party Outsourcing

According to the PCI Council, any business that touches any part of a communication involving a credit card transaction is considered “within scope” of rigorous PCI mandates — or face harsh financial consequences.

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Are You Really PCI Compliant?

Are You Really PCI Compliant?

Defining ‘scope,’ or what portions of the contact center’s card payment acceptance workflow are required to meet PCI DSS mandates, is an essential factor in achieving compliance.

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Embedding Accounts Receivable policies in Contact Centers

Embedding Accounts Receivable policies in Contact Centers

As AR policies evolve, customer engagements related to supporting payments becomes more complicated for contact center agents. Contact centers must keep pace with these emerging complexities.

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The Importance of Purpose-Built Call Center Payments Solutions

The Importance of Purpose-Built Call Center Payments Solutions

Adding a purpose-built application for customer service representative-assisted payments can help mitigate risk, lower costs and improve the overall agent and customer experience.

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