The topic of electronic payment technology is red hot in government today. Government executives are buzzing with new trends in payment performance, convenience fee and non-convenience fee models, compliance, data security, customer experience and procurement practices. Here are six key developments to watch.
IVR technologies have evolved substantially in the last few years. Cloud services, new integration options, PCI compliance changes, improved customer experience, and lower costs are leading customer-centric organizations to revisit this important engagement channel.
Government agencies support a wide range of services, often requiring as many as four different web payment product types.
Govolution partners with NICE inContact CXone™ Interactive Voice Response (IVR) to provide omnichannel routing and interactive voice response.
The partnership demonstrates an ongoing commitment by both organizations to provide best value solutions for local government.
