According to the PCI Council, any business that touches any part of a communication involving a credit card transaction is considered “within scope” of rigorous PCI mandates — or face harsh financial consequences.
According to the PCI Council, any business that touches any part of a communication involving a credit card transaction is considered “within scope” of rigorous PCI mandates — or face harsh financial consequences.
Defining ‘scope,’ or what portions of the contact center’s card payment acceptance workflow are required to meet PCI DSS mandates, is an essential factor in achieving compliance.
As AR policies evolve, customer engagements related to supporting payments becomes more complicated for contact center agents. Contact centers must keep pace with these emerging complexities.
Adding a purpose-built application for customer service representative-assisted payments can help mitigate risk, lower costs and improve the overall agent and customer experience.
October 1st marks an important milestone for merchants nationwide. Starting on this date, it is recommended that most retailers utilize EMV technology or risk becoming liable for fraudulent card charges.
