Cracking the Code on Compliance
With an annual cost that can run to hundreds of thousands of dollars, as well as the heavy involvement of IT and other staff, gaining compliance through a Payment Card Industry Data Security Standard audit is a resource-intensive proposition. Deﬁning ‘scope,’ or what portions of the contact center’s card payment acceptance workﬂow are required to meet PCI DSS mandates, is an essential factor in achieving compliance.
The rules for what needs to be in scope for PCI compliance are as follows . . .
To read more, download the PCI Compliance paper.