Call Centers

With an intuitive user interface designed to give you full visibility
into customer profiles, Velocity is the new benchmark for
call center payments.

PAYMENTS ENABLED

A purpose-built payment solution for call centers complete with a suite of products focused on the specific needs of call centers and customer support operations.

OPTIMIZED AGENT WORKFLOW
OPTIMIZED AGENT WORKFLOW

Drastically reduce keystrokes and call handle times thanks to optimized workflows throughout the customer payment engagement. Leverage data collected in the IVR on call transfer to provide agent screen pops to eliminate redundant customer validation and account identification.

TURN IT ON
TURN IT ON

Get PCI payment capabilities “out of the box”. No long implementation projects; this fully integrated solution can be deployed quickly and easily. Use your current payment processor, or request a quote for the call center industry’s lowest rates.


FULLY INTEGRATED

The Call Center Payments screen will pop-up with the agent desktop once a call has been transferred. The identity of the customer and payment history is displayed with demographic information auto-inserted for effortless payment acceptance.

Multiple Options

Velocity offers the PCI certified products and solutions necessary to provide your customers
with payment options across multiple channels. In addition, the solutions are designed to
significantly lower the cost of each payment transaction, reduce the time and effort needed
to make a payment, and are fully integrated to enhance the customer's experience.

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